1. Agreement and eligibility
These terms apply when you access or use CiteRep. By creating an account, buying report tokens, or using the service, you agree to them. You must be able to enter a binding contract and, if acting for an organisation, have authority to bind it.
2. Accounts and workspaces
Keep your account credentials secure and provide accurate information. You are responsible for activity performed through your account and for the people you invite to a workspace. Workspace owners control membership, roles, sites, reports, and billing permissions.
3. Authority to audit websites
You may submit only a public website that you own, administer, or are authorised to assess. You authorise us and our infrastructure providers to make automated requests to that website for the selected report. You must not use CiteRep to probe private systems, bypass access controls, or collect data you are not entitled to access.
4. Report tokens and billing
- Each user may run one free snapshot per UTC day. The allowance resets at 00:00 UTC and unused daily reports do not carry over.
- A standard report uses one report token.
- A deep report uses one report token and one deep-report add-on.
- Scheduled health checks are included only while the relevant monitoring entitlement remains active.
A daily allowance or paid token is consumed when a report is accepted into the processing queue. If our system cannot queue the report or times it out, the corresponding entitlement is restored automatically. Tokens are not currency, cannot be transferred, and are not redeemable for cash except where required by law. Prices and taxes are shown before checkout. Guapocado manages billing entitlements and checkout orchestration, and Stripe processes payments, each under its own terms.
5. Results and AI limitations
Reports are diagnostic estimates based on the public site content and model responses available at run time. Search engines, AI providers, websites, and their policies change. We do not guarantee rankings, traffic, citations, sales, completeness, or that another system will reproduce a result. Reports are not legal, financial, security, or professional advice.
6. Your content and licence
You retain rights in content and configuration you provide. You grant us a limited licence to host, copy, process, and transmit that material only as needed to operate, secure, support, and improve the service. Public website content remains the property of its respective owner.
7. Acceptable use
You must follow our Acceptable Use Policy. We may pause a report, restrict an account, or remove content where reasonably necessary to protect users, third parties, or the service.
8. Availability and changes
We aim to provide a reliable service but do not promise uninterrupted availability. We may change or discontinue features. For a material change that adversely affects paid use, we will provide reasonable notice where practicable.
9. Intellectual property
CiteRep, its software, design, scoring methodology, and branding are owned by us or our licensors. These terms do not transfer those rights. You may use reports internally and for authorised client work, subject to any plan-specific branding or export restrictions shown in the service.
10. Suspension and termination
You may stop using the service at any time and may request account deletion. We may suspend or terminate access for a material breach, fraud, abuse, non-payment, security risk, or legal requirement. Where reasonable, we will give notice and an opportunity to remedy the issue.
11. Consumer guarantees and refunds
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees. If a service fails to meet a non-excludable guarantee, remedies remain available as required by law. You may also contact support about an unused token, duplicate charge, or failed report.
12. Liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable. Our aggregate liability arising from the service is limited to the amount you paid us for the affected service during the 12 months before the event. These limits do not apply to fraud, wilful misconduct, personal injury, or liability that cannot be limited by law.
13. Governing law and disputes
These terms are governed by the laws of Queensland, Australia. Before filing formal proceedings, each party will try in good faith to resolve a dispute by contacting the other, except where urgent relief is needed.
14. Contact
Questions about these terms can be sent to support@tensabyte.com.